Frequently Asked Questions (FAQs)
We’ve compiled the most common questions from our customers to help you find answers quickly. If you don’t see your question here, feel free to contact us directly.
Orders & Payments
Q: How can I place an order?
A: Orders can be placed through our online store, by email, or by visiting our physical location.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and cash for in-store purchases.
Pre-Sales & Availability
Q: What are pre-orders?
A: Pre-orders allow you to reserve products before their official release. Payment may be required upfront.
Q: What if a pre-order is delayed?
A: We will notify you of any delays and provide options to wait, cancel, or receive a refund.
Q: How can I check if a product is in stock?
A: You can check availability on our website or contact us via email or phone.
Shipping & Delivery
Q: How long does shipping take?
A: Domestic orders typically arrive within 3–7 business days. International shipments may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Yes, once your order ships, you will receive a tracking number via email.
Returns & Refunds
Q: Can I return my order?
A: Returns are accepted within 14 days of delivery for unused items in original packaging. Certain items, such as opened card packs, are non-returnable.
Q: How do I request a refund?
A: Contact us at yukitakaya543@gmail.com with your order details. Refunds will be issued to your original payment method after we receive and inspect the item.
Damaged or Incorrect Items
Q: What if my item arrives damaged or incorrect?
A: Contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund, including shipping.
Contact Us
If your question isn’t answered here, reach out to us:
Yuki Cards
📍 5803 Blue Ridge Cutoff, Raytown, MO 64133, United States
📧 yukitakaya543@gmail.com
📞 +1 (816) 536-6651